Ziraat Katılım
Innovance supported Ziraat Katılım in modernizing its digital banking channels with a more scalable, user-oriented and sustainable structure. As part of this comprehensive transformation, more than 200 screens were redesigned, supported by a modular architecture approach and a controlled transition model.
A Controlled and Phased Transformation Model
- 200+ screens and user flows redesigned
- Modular architecture approach adopted
- Pilot, UAT and test automation processes implemented
- Risks managed in coordination with stakeholders
The project followed a phased, measurable and controlled transformation approach. More than 200 screens and user flows were redesigned in line with modern UX/UI principles, while the modular architecture helped accelerate development and deployment processes.
Early validations in the pilot environment and user feedback were incorporated into the decision-making process. The quality approach was strengthened through UAT and test automation, while revised planning and transparent progress tracking enabled project risks to be managed in close coordination with all stakeholders.
The project covered the end-to-end renewal of Ziraat Katılım’s key digital banking functions across Mobile Branch and Internet Branch experiences, addressing the needs of both Retail and Corporate customers.
Pre-login and post-login customer journeys were restructured to create a more modern, simple and user-friendly experience. Core banking capabilities such as account management, payments and money transfers, card and financing processes, foreign exchange, investment and precious metals transactions were redesigned as part of the transformation.
The scope also included customer-facing capabilities such as QR-based cash withdrawal, cash deposit and payment transactions, digital customer onboarding, live support and call center integrations.
For Corporate customers, cash management, approval mechanisms and authorization processes were revisited to establish a more flexible, manageable and scalable structure.
On the infrastructure side, e-Government integration, parametric management capabilities, dashboards, reporting screens and operational support components were also addressed. The overall scope was delivered with a sustainable and scalable architectural approach, taking integration dependencies and system interactions into account.
QUALITY AND TESTING
- 2000+ functional test scenarios executed across mobile and internet banking channels
- Quality assurance approach strengthened through test automation and user acceptance processes
Through this transformation, Ziraat Katılım:
- Delivered a more consistent and modern user experience across digital channels
- Established a more measurable and traceable quality approach across development and testing processes
- Gained an architecture that can adapt more quickly to new needs through its modular structure
- Managed go-live risks more effectively through a controlled transition model
With Innovance’s agile project management approach, technical capabilities and banking experience, the Ziraat Katılım Digital Transformation Project was delivered in a controlled and sustainable manner, in line with the planned phases.
The project stands as a strong example of modern, scalable and user-oriented digital banking transformation in participation banking.
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